Q4 Blog

Polycom has whole-heartedly jumped into the social media pool.  They incorporate Twitter, Facebook, YouTube, Blogs and LinkedIn into their communications strategy and have several accounts for each channel.  The company prominently displays this information on their website via a dedicated “Connect with Polycom using Social Media” in the newsroom section.

A review of how Polycom uses each channel revealed consistent messaging and current and up-to date information.  Some of the senior management team also regularly tweet and are active bloggers providing additional commentary on an industry-related topic or company specific news. With it increasingly difficult to attract and retain investors in this economy, this sends a very clear message in terms of their transparency and their personal interest in listening to their stakeholders.

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Whenever my good friend Dan Dykens aka @meetthestreet is unable to host #irchat, I get the pleasure of stepping in for him.  For those of you who aren’t familiar with the term, #irchat is a weekly one-hour event held every Thursday at 1:00 p.m. EST on Twitter for IR professionals.

Each week, we tackle three-four questions that address IR-related issues, trends and to generally exchange ideas. The session has garnered quite the following and has become a popular hashtag on Twitter.

Recently, @IR_practice one of the regulars and a great IR resource in general put out an open call to #irchat asking if anyone could share a link on best practices for organizing an investor day.  With experience as both an in-house IRO and IR consultant, I began to look through my files to see if I had anything to offer.  I also put in a few requests to friends and ex-colleagues in the IR profession and was surprised that no one had anything written down.

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Download the latest Q4 Whitepaper on social media for public companies.

We’re thrilled to announce our latest report on the use of social media by public companies for investor relations.  If you’d like to get right to the report you can download it here.

Last year we released two research reports on Twitter for investor relations.  At that point, our sample of 350 companies told us that 35% were using Twitter for IR, in the current report you’ll see this adoption is now at 65%.

However, it’s not all about Twitter. So we expanded our research to include Facebook, LinkedIn, Blogs, YouTube and SlideShare.  Their respective adoption rates for IR came in at:

• 37% Facebook
• 29% YouTube
• 10% Corporate blog
• 10% SlideShare
• 93% LinkedIn

Social Media Used by Public Companies for IR

We included LinkedIn because company pages are created automatically and now anyone can “Follow” any company.

What impresses me the most about the state of the market is just how many companies are using social media . We’ve included hundreds of examples in this report and we’ve literally just scratched the surface.

The complete report is 96 pages and has tons of stats, charts and web links.

Register on the landing page and we’ll email you the whitepaper right away.

We hope you enjoy it.

Let us know what you think in the comments below! Is social media for IR reaching a tipping point?

We are currently working on our next research report on how public companies are using social media. This research is based on our analysis of over 350 companies and their uses of social media from a corporate and investor relations perspective. We have recently completed the primary research and have decided to share our findings as we go, through a series of blog posts that will highlight various aspects of the report.

To kick things off I thought we’d take a quick look at how companies are promoting their social media channels on their corporate website.

We are only just beginning to scratch the surface on our new research, but are seeing an increase in the number of companies who are providing links to all of the social networks they have adopted as part of their broader communications strategy via a “Stay Connected”, “Connect With Us”, or “Follow Us” approach.

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We’re excited to announce the release of a number of feature upgrades now available on Q4. We’ve been listening to our clients and are happy to provide this set of improved features focused on the real-time integration of social media both in terms of publishing updates to Twitter and Facebook and integrating content into the site from social media content sites  like YouTube.

Over the last couple of years we’ve been successful in working with our clients to create a customized approach that drives IR website traffic, expands content distribution and increase investor engagement. Over this time the Q4 platform has evolved and now can provide a true competitive advantage to public companies by expanding their reach, attracting investors and building better relationships.

These new features provide even greater capability for our clients to benefit from the web and the integration of social media into their investor relations efforts AND with the rise of web disclosure coming, our platform provides all of the tools required to be successful in the new world of online investor relations.

The list of upgrades is below, you can also check out our new website at http://www.q4websystems.com to learn more.

We hope you like them!

Darrell Heaps

UPGRADES NOW AVAILABLE

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The following post was written by Darrell Heaps and recently featured on SlideShare’s blog.

Last year Slideshare launched a new category called ‘Investor Relations’.  Since the launch, public companies began posting a wide range of investor focused presentations, including quarterly reports, analyst presentations and operational updates.

Many of our clients publish their investor slides on SlideShare and embed them on their websites.  The benefit for these companies has been two fold, the first being roughly a 10X increase in the amount of views on these presentations vs. simply posting a PDF to their website.   Secondly, bloggers embed these presentations into their posts, which has helped our clients influence the downstream publishing of their news.

A very interesting trend has emerged with companies using Slideshare to announce acquisitions.  Most recently, HP’s acquisition of Palm and Symantec’s PGP and GuardianEdge.  In each of these examples the slides have been shared many times from the Slideshare site and embedded on numerous blogs.  Symantic tweeted about their acquisition slides on April 29th and currently has over 1200 views and has been embedded on three sites. Similarly, HP tweeted about their slides on April 28th and the presentation now has over 9000 views and has been embedded on 28 sites.

When a public company announces an acquisition it’s critical to provide context as to why the deal is a positive one. In both the HP and Symantec examples they have done a very good job at using Slideshare to support their other efforts.

In each case, they include a disclaimer slide at the beginning (compliance requirement) and then go into detail explaining the virtues of the deal using a combination of text slides and visual explanations of the benefits of the acquisition.

As we can see by the views and the number of embeds, HP and Symantec have provided a useful asset to journalists and bloggers to include the presentation in their posts, which in turn is read by investors.  A couple examples:

http://mashable.com/2010/04/28/hp-palm-analysis-webos/
http://www.palminfocenter.com/news/10037/hp-a-transformational-deal-for-the-mobile-market/
http://www.securityweek.com/content/symantec-acquire-pgp-corporation-and-guardianedge

HP and Symantec are just two of the most recent companies that understand that packaging their announcements in a visual and sharable format (like Slideshare) is an important method in helping shape market and investor perceptions.

I’m sure we’re going to see more of this in the near future.

On April 15th, Google issued an advisory release that instructed people to visit their IR website for their earnings and also included the following statement:

Google intends to make future announcements regarding its financial performance exclusively through its investor relations website.

Google is able to do this based on the SEC guidance from Aug 2008 regarding the use of websites for disclosure. This guidance states that under certain circumstances, companies can rely on their websites and blogs to meet public disclosure requirements under Reg FD.

As we all remember all too well, shortly after this regulatory change the market collapsed and this new channel quickly faded into the background, while most companies fought to survive the worst recession many of us have ever seen.

However, with 2009 behind us and the recovery underway, the first quarter of 2010 has seen the most activity on the web disclosure front yet, with a number of companies testing out new tactics. Let’s take a look at some examples.

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On April 8th, 2010 I presented to a group of investor relations professional in Montreal, Quebec. I was fortunate to present alongside Lorne Gorber, VP, Global Comm. & IR at CGI Group Inc. The following is the deck that I used during the session. It contains updated trends and statistics on the use of social media in the capital markets. I also included a handful of examples of companies that I think are doing a good job at using these new channels. Hope you enjoy the new deck!

On Thursday April 1st, the Ontario Securities Commission (OSC) – the Canadian equivalent to the SEC, put forth allegations against Agoracom.com an online investor relations forum for seeding fake conversations throughout their investor message board community. The allegations describe a scenario of more than 24,000 fraudulent posts made by 670 different accounts. The papers filed by the OSC go into detail on how employees at Agoracom were required to posts under several different aliases and on occasion, conversed with themselves on the forums using different aliases. Agoracom has denied the charges and says they are without merit.

The founders of Agoracom are set to appear in front of the OSC at the end of April, where we assume we will all hear more details of the allegations and the defense of Agoracom. I, like many others, await more details before passing judgment on what really happened and to what degree fraud was committed (if at all).

In light of this recent situation, I wanted to take this opportunity to talk about the problems with message boards and the importance of transparency and trust and being successful online.

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On February 14, Darrell Heaps, our co-founder and CEO, and one of North America’s leading authorities on social media for IR hosted a guided tour of “The Current State of Social Media” webinar in which he walked through a current snapshot of what’s happening in the use of social media for IR and why it’s important to your investor relations program. Here is the full replay of the session and the Q&A, it’s 1hr15mins long:

During the session participants were provided with an interactive demonstration of how social media is helping other public companies mitigate share value erosion, dramatically increase their website traffic and broaden their reach to potential investors.  As part of his guided tour he also revealed:

• Which social networks are being adopted by companies for IR first and why.
• How these companies are using social networks and deriving value from them.
• Tips to enhance engagement and streamline quarterly reporting.

Darrell’s presentation was loaded with over 50 examples and case studies of how public companies are using social networks like Facebook, Twitter, LinkedIN and blogs to enhance their IR program.

If you’re thinking about if, when and how to integrate social media with your investor relations program, you should watch the video version of the presentation.

I’ll also be providing an overview of the session with lots of links in an upcoming blog post…stay tuned!

Sheryl