Articles in the Customer Service Category
Best Practices, Clients, Customer Service, Transparency, XBRL »
Yesterday Catherine Crofton delivered our first webinar regarding removing the 5 barriers to an effective investor relations website. I come from a web development and media background so I was a bit green to all this IR stuff when I started at Q4 a couple of years ago. Needless to say I’ve been schooled the hard way and have learned internally and from our customers what issuers need to say to their investors.
One of the questions that stood out to me from yesterday’s webinar was when an attendee asked if …
Customer Service, Product Announcments »
With so much happening with our products and bringing on clients it’s been hard for us to stay on top of communicating all of the great new things. This morning I updated the Q4 Community with two new user guides for Press and a poll to vote on upcoming features for Press.
If you’re interested and have time, we’d love to hear your feedback:
Vote for upcoming Q4 PRESS features
Q4 PRESS – Author User Guide
Q4 PRESS – Reviewer Guide
While you’re on the community check out all the other great content about Web …
Clients, Customer Service, Product Announcments, Product Tips & Tricks »
Following up on our Q4 WEB Spring 08 Features blog post, I’m going to talk about Q4 Web’s ability to embed Google maps into your site. Google maps are quickly becoming a standard method for displaying maps on websites.
What is Google Maps?Google Maps is a Google service offering powerful, user-friendly mapping technology and local business information—including business locations, contact information, and driving directions. You can find out more about Google maps here
Ok, great. So what can I do with Google mapsGoogles maps are quickly becoming a standard …
Customer Service »
I read a great article on CMS Watch today that talked about migrating website content for a client when migrating to a new CMS system.
The author speaks about the inevitable awkward moment of the implementation process when someone pipes up and says “uh, what about the content?”
As part of our implementation service, we specifically bring this up with clients during the project’s kickoff. We make it very clear that we will handle all the content migration and we also use the migration as an …








