Archive

Archive for the ‘Customer Service’ Category

Investor Relations Website Best Practices for Small Caps

May 1st, 2009

blog-postYesterday Catherine Crofton delivered our first webinar regarding removing the 5 barriers to an effective investor relations website.   I come from a web development and media background so I was a bit green to all this IR stuff when I started at Q4 a couple of years ago.  Needless to say I’ve been schooled the hard way and have learned internally and from our customers what issuers need to say to their investors.

One of the questions that stood out to me from yesterday’s webinar was when an attendee asked if we had any samples to show how small cap companies are leveraging the IR website best practices Catherine was speaking about.  Catherine had shown great examples from some larger companies, namely, Nexen and Potash and explained how they have done a great job of conveying their messaging as well as making it easy for their audience to find information quickly. Read more…

Q4 Community Updates

July 22nd, 2008

With so much happening with our products and bringing on clients it’s been hard for us to stay on top of communicating all of the great new things.  This morning I updated the Q4 Community with two new user guides for Press and a poll to vote on upcoming features for Press.

If you’re interested and have time, we’d love to hear your feedback:

While you’re on the community check out all the other great content about Web and Press and let’s us know if there is anything not there that you’d like to see.

Q4Web – Google maps

May 6th, 2008

Following up on our Q4 WEB Spring 08 Features blog post, I’m going to talk about Q4 Web’s ability to embed Google maps into your site. Google maps are quickly becoming a standard method for displaying maps on websites.

What is Google Maps?
Google Maps is a Google service offering powerful, user-friendly mapping technology and local business information—including business locations, contact information, and driving directions. You can find out more about Google maps here

Ok, great. So what can I do with Google maps
Googles maps are quickly becoming a standard method for displaying various types of map related information on company websites. Some examples of how Google maps can be useful on your site are:

baffinlandmap.jpg

In addition to the basic mapping data, administrators can also tag locations with additional information regarding the location that is tagged on the map. Website users can view satellite images of your mine areas as well as topographical images providing them more insight into your companies operations.

How can I get Google maps functionality on my site?
We think this is a great new feature and we hope you do to! If you would like more information on how you can integrate Google maps functionality in your site send us an email to support@q4websystems.com or give us a call at 416-626-7829 (press 2 for support) and we’ll be happy to help you integrate this new feature.

Common Sense 101: Migrating CMS Content

March 18th, 2008

I read a great article on CMS Watch today that talked about migrating website content for a client when migrating to a new CMS system.

The author speaks about the inevitable awkward moment of the implementation process when someone pipes up and says “uh, what about the content?”

As part of our implementation service, we specifically bring this up with clients during the project’s kickoff.  We make it very clear that we will handle all the content migration and we also use the migration as an opportunity to train the client using some real-world examples.   The training happens on-site and right before our pre-production launch activities so the timing is perfect and the client is ready to use the tool by the time they go live.

We’ve always taken the approach that we’re not only selling a product, but we’re selling a service and do everything we can to make the migration to our platform as simple and seamless as possible to the client.

In addition to Q4 WEB providing accurate website records for Bill 198 compliance to reduce your risk surrounding corporate disclosure we also do all the little things that set our company apart from the sea of CMS companies out there.

I’ll be following up with some additional posts about our implementation process in general and other steps we take to manage migrations.