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	<title>Q4 Blog &#187; CSR</title>
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		<title>#irchat Recap: The Convergence of Corporate Governance &amp; CSR and Good Guidance Practices</title>
		<link>http://www.q4blog.com/2010/11/12/irchat-recap-the-convergence-of-corporate-governance-csr-and-good-guidance-practices/</link>
		<comments>http://www.q4blog.com/2010/11/12/irchat-recap-the-convergence-of-corporate-governance-csr-and-good-guidance-practices/#comments</comments>
		<pubDate>Fri, 12 Nov 2010 15:51:41 +0000</pubDate>
		<dc:creator>Sheryl Joyce</dc:creator>
				<category><![CDATA[Corporate Governance]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[irchat]]></category>
		<category><![CDATA[corporate reporting]]></category>
		<category><![CDATA[corporate social responsibility]]></category>
		<category><![CDATA[guidance]]></category>

		<guid isPermaLink="false">http://www.q4blog.com/?p=2879</guid>
		<description><![CDATA[This week’s #irchat began with a discussion about how the changing corporate governance landscape has shone a spotlight on how IROs need to tackle new reporting requirements like CSR.  We ended the session with a great debate about what constitutes good guidance practices. Click here to read the full transcript.
Thanks to @bropo; @robberick; @TrevorHeisler; @stefanpetter; @irwebreport; @canicoll; @DWalshIR; @Box_IR; @fredmcclimans; @InsuranceIR for making it out today!
Q1: New rules see Corp Gov &#38; IR converging eg. CSR reporting demands for IRO: http://bit.ly/by0EbC. Should AR and CSR be combined into one report? ...


Related posts:<ol><li><a href='http://www.q4blog.com/2010/11/05/irchat-recap-implications-of-posting-slide-deck-before-earnings-call-recommended-iro-reading-annual-reports/' rel='bookmark' title='Permanent Link: #irchat Recap: Implications of posting slide deck before earnings call, recommended IRO reading &#038; Annual Reports'>#irchat Recap: Implications of posting slide deck before earnings call, recommended IRO reading &#038; Annual Reports</a> <small>This week we deliberated about the practice of posting earnings...</small></li><li><a href='http://www.q4blog.com/2010/10/28/irchat-october-28-recap-microsoft%e2%80%99s-move-to-website-disclosure-merits-of-ir-blogs/' rel='bookmark' title='Permanent Link: #irchat: October 28 Recap: Microsoft’s Move to Website Disclosure &#038; Merits of IR Blogs'>#irchat: October 28 Recap: Microsoft’s Move to Website Disclosure &#038; Merits of IR Blogs</a> <small>The discussion during #irchat this week was based on Microsoft’s...</small></li><li><a href='http://www.q4blog.com/2010/10/22/irchat-october-21-recap-boardshareholder-engagement-communicating-with-shareholders-in-the-upcoming-proxy-season/' rel='bookmark' title='Permanent Link: #irchat: October 21 Recap: Board/Shareholder Engagement &#038; Communicating with Shareholders in the Upcoming Proxy Season'>#irchat: October 21 Recap: Board/Shareholder Engagement &#038; Communicating with Shareholders in the Upcoming Proxy Season</a> <small>I received a lot of gratitude for transcribing last week’s...</small></li></ol>

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			<content:encoded><![CDATA[<p><a href="http://www.q4blog.com/wp-content/uploads/2010/11/irchat_Nov11_10.jpg"><img class="alignright size-full wp-image-2889" title="#irchat_Nov11_10" src="http://www.q4blog.com/wp-content/uploads/2010/11/irchat_Nov11_10.jpg" alt="#irchat_Nov11_10" width="188" height="169" /></a>This week’s #irchat began with a discussion about how the changing corporate governance landscape has shone a spotlight on how IROs need to tackle new reporting requirements like CSR.  We ended the session with a great debate about what constitutes good guidance practices. <a href="http://wthashtag.com/transcript.php?page_id=11859&amp;start_date=2010-11-11&amp;end_date=2010-11-11&amp;export_type=HTML" target="_self">Click here to read the full transcript.</a></p>
<p>Thanks to <a href="http://twitter.com/#!/@bropo" target="_self">@bropo</a>; <a href="http://twitter.com/#!/@robberick" target="_self">@robberick</a>; <a href="http://twitter.com/#!/@TrevorHeisler" target="_self">@TrevorHeisler</a>; <a href="http://twitter.com/#!/@stefanpetter" target="_self">@stefanpetter</a>; <a href="http://twitter.com/#!/@irwebreport" target="_self">@irwebreport</a>; <a href="http://twitter.com/#!/@canicoll" target="_self">@canicoll</a>; <a href="http://twitter.com/#!/@DWalshIR" target="_self">@DWalshIR</a>; <a href="http://twitter.com/#!/@Box_IR" target="_self">@Box_IR</a>; <a href="http://twitter.com/#!/@fredmcclimans" target="_self">@fredmcclimans</a>; <a href="http://twitter.com/#!/@InsuranceIR" target="_self">@InsuranceIR</a> for making it out today!</p>
<p><strong>Q1: New rules see Corp Gov &amp; IR converging eg. CSR reporting demands for IRO: </strong><a href="http://www.corporate-eye.com/blog/2010/11/uk-eu-governance-collision/" target="_self">http://bit.ly/by0EbC</a><strong>. Should AR and CSR be combined into one report? How should IROs handle?</strong></p>
<p><span id="more-2879"></span></p>
<p>@fredmcclimans: ‘Interesting awakening that seems to be occurring regarding &#8220;voluntary vs compulsory&#8221; compliance. I &#8220;tend&#8221; to be supportive.’<br />
@stefanpetter: ‘Many companies are thinking about it, but often their governance isn&#8217;t &#8220;integrated&#8221; .<br />
@q4websystems: ‘@stefanpetter good point. This is a good opp for IROs to help take control of messaging tho IMO.’<br />
@fredmcclimans: ‘ The issue of a single report, however, is one of practicalities. Coordination is a must, integration, however, I can&#8217;t speak to.’<br />
@ q4websystems: ‘@fredmcclimans co&#8217;s should be proactive &amp; do b4 it&#8217;s compulsory IMO.’</p>
<p>@ stefanpetter: ‘Integrated reporting must clearly integrate economic value creation with CSR.’<br />
@q4websystems: ‘Agree, which makes it tough 4 mgmt 2 see value in reporting on it.’<br />
@stefanpetter: ‘@q4websystems In some cases, it is easier, e.g. for CO2 emissions, energy savings, etc&#8230; But harder for other issues.’<br />
@stefanpetter: ‘Few companies have succeeded in integrating the financial effects of CSR. At least, I haven&#8217;t found any good examples.’<br />
@Box_IR: ‘: For co&#8217;s that it makes sense do; for co&#8217;s that it doesn&#8217;t make sense: don&#8217;t, not a 1 size fits all matter.</p>
<p>@fredmcclimans: ‘@q4websystems Since U mentioned CSR, here&#8217;s a 2009 post &#8220;Can Finance Managers Count CSR?&#8221; <a href="http://greeneconomypost.com/finance-managers-count-csr-5965.htm" target="_self">http://bit.ly/3GUVBr</a>.’<br />
@q4websystems: ‘@fredmcclimans thnx. I&#8217;m sure we have talked about how to define CSR in a previous #irchat, not sure we were successful?’<br />
@fredmcclimans: ‘@q4websystems No, not very successful, which is why there needs to be some type of agreed minimum &#8220;universal&#8221; included items.<br />
@ q4websystems: ‘@fredmcclimans yes &#8211; do u think co&#8217;s r holding back because they have no guidance on what shld be included?’<br />
@fredmcclimans: ‘@q4websystems I think that until #CSR has a minimum accepted definition, no sane IRO would try to compare apples to oranges.’<br />
@q4websystems: ‘@fredmcclimans fair enough. A collaboration/consensus is needed at least among sectors.’<br />
@trevorheisler: &#8220;Can Finance Managers Count CSR?&#8221; Absolutely. CSR initiatives can result in cost savings, and for some, generate revenue. ‘<br />
@stefanpetter: ‘And investors realize this RT @trevorheisler: CSR initiatives can result in cost savings, and for some, generate revenue.’</p>
<p>@stefanpetter: ‘@q4websystems Also, some businesses benefit directly from focus on a sustainable society, e.g. engineering consultancies.’<br />
@trevorheisler: ‘ @stefanpetter Some companies have called out certain CSR initiatives as key strategic priorities for their organization.’<br />
@trevorheisler: ‘ If it doesn&#8217;t make sense to do a combined report, at least have sections of the corp website dedicated to governance &amp; CSR.’<br />
@q4websystems: @TrevorHeisler we are seeing more co&#8217;s with a dedicated CSR section on their website.’<br />
@stefanpetter: ‘@trevorheisler Yes, e.g. climate change. It’s easy to tie that challenge to the core business in the energy sector. Others?’<br />
@robberick: ‘ I would look at Eaton Corp&#8217;s annual report.’<br />
@irwebreport: ‘All material info should be included on AR, so if ESG is material it&#8217;s in. Materiality is key.’<br />
@bropo: ‘I think there&#8217;s a big advantage to companies that include both. First year, statement of intent. Subsequent years, follow up. ‘<br />
@stefanpetter: ‘@irwebreport Yes. I think more companies should drop separate CSR reports.’<br />
@fayfeeney: ‘@stefanpetter Baxter Environmental Financial Statement. An example: measuring prevention&#8217;s success. Not easy. <a href="http://ow.ly/38eFM" target="_self">http://ow.ly/38eFM</a>.’</p>
<p>@trevorheisler: ‘ @stefanpetter Seafood companies. Their future outlooks r very much dependent on the sustainability of fisheries &amp; aquaculture.’<br />
@bropo: ‘And oil spills. RT @trevorheisler: &#8216;@stefanpetter Seafood companies. Future outlooks dependent on sustainability.’</p>
<p>@bropo: ‘I don&#8217;t think any mgt team would take a hit from &#8220;we&#8217;re still seeking to understand how to share but here&#8217;s where we&#8217;ll start&#8221;.<br />
@fredmcclimans: ‘@bropo They many not take a &#8220;hit&#8221;, but it will impact the bottom line and could be confusing for many trying to compare Co&#8217;s $ #&#8217;s.’<br />
@bropo: ‘@fredmcclimans That&#8217;s why you don&#8217;t begin with numbers. And when you do, you state them clearly &amp; watch how analysts integrate.’<br />
@robberick: ‘Cos have to connect the dots between #CRS efforts and strategy/results.’<br />
@robberick: ‘Cos have to give investors a reason to care about #CSR efforts, otherwise it&#8217;s just &#8220;nice&#8221; news. #IR team should address this.’<br />
@bropo: ‘And start to est. relevant metrics.’ RT @robberick: give investors a reason to care about #CSR&#8211;IR team should address this<br />
@fredmcclimans: ‘@bropo I was thinking of a more discrete publication/breakout, rather than bundled/buried in an AnnReport or Call Transcript. ‘<br />
@fredmcclimans: &#8216;@Bropo Ooops &#8211; just saw the post from @InsuranceIR &#8220;vision belongs in the 10-K/10-Q (SEC wants it there). Permanent record!&#8221;<br />
@bropo: ‘Shd be comm in multiple ways. RT @fredmcclimans: thinking of a more discrete pub, rather than buried in an AR or Call Xscript.’<br />
@bropo: ‘Def. But can/shd be other places too. RT @fredmcclimans: &#8220;vision belongs in the 10-K/10-Q (SEC wants it there). Permanent record!&#8221;</p>
<p><strong>Q2: NIRI Study re: guidance:</strong> <a href="http://www.insideinvestorrelations.com/articles/16643/forward-guidance-still-norm/" target="_self">http://bit.ly/cQ7bo8</a>; <strong>what should govern guidance policy? </strong></p>
<p>@q4websystems: ‘ NIRI study found 90% co’s provide forward-looking guidance; 81% provide on @ least 1 fin. measure; 48% on non-fin.’<br />
@bropo: ‘ Sanity and realism should govern guidance!’<br />
@irwebreport: ‘I don&#8217;t put much stock in NIRI surveys. There&#8217;s a gulf btwn what they say and what they actually do.’<br />
@trevorheisler: ‘Providing non-financial metrics can help investors gauge a company’s performance/progress.’<br />
@DWalshIR: ‘ Companies can poll investors to ask which metrics would be helpful to provide guidance on.’<br />
@trevorheisler: ‘ Disclosing corporate milestones &amp; other objectives within context of long-term strategy allows investors to measure progress.’<br />
@fredmcclimans: ‘@trevorheisler Totally agree &#8211; disclosing milestones against a corporate vision/map is very powerful, provided it is non-$$ based.’<br />
@robberick: ‘Problem comes from the fact mgmt&#8217;s don&#8217;t have clarity on milestones and often wrestle w/BOD on l-t strategy.’<br />
@InsuranceIR: ‘@robberick: Too many mgmts can&#8217;t/won&#8217;t articulate strategy. Easiest to say &#8220;just believe us, it will be xx cents&#8221; or whatever.’<br />
@fredmcclimans: &#8216;Path of least effort&gt;RT @InsuranceIR Too many mgmts cant/wont articulate strat. Easiest 2 say &#8220;just believe us, it will be xx cents&#8221;.&#8217;<br />
@bropo: ‘This is where IR should take a page from PR&#8217;s book: 1st u tell em what ur gonna do, then u do it, then u remind them u did it.’<br />
@irwebreport: ‘Guidance should be about sharing management&#8217;s thinking about the future, not about predicting specific results.’<br />
@bropo: ‘Bingo! RT @irwebreport: Guidance shd b about sharing mgt&#8217;s thinking about the future, not about predicting specific results.’<br />
@fredmcclimans: ‘@irwebreport Yup, guidance should be about mgmts thoughts on future. Wonder how many publish/archive these &#8220;thoughts&#8221;?<br />
@bropo: ‘US companies file; shouldn&#8217;t be a surprise.&#8217;<br />
@robberick: ‘@irwebreport thou scale/context is important when painting a picture of the &#8220;desired state&#8221;.<br />
@bropo: ‘@irwebreport Guidance should definitely include thinking about the future, but some metrics imp.’<br />
@irwebreport: ‘And I predict that 90% of CFO&#8217;s will continue to guide with point targets despite the disincentives.&#8217; <img src='http://www.q4blog.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /><br />
@InsuranceIR: ‘IMHO, giving specific guidance often leads to &#8220;lazy&#8221; investors who lack insight into business drivers.’<br />
@robberick: ‘@InsuranceIR not sure I agree re&#8221; &#8220;lazy&#8221; investors&#8230; times have changed and #IR needs to connect the dots as much as possible.&#8217;<a title="More info" href="http://wthashtag.com/irchat"></a><br />
@InsuranceIR: ‘@robberick. Sorry, to be clearer &#8230; if mgmt ONLY gives specifics of lots of metrics to avoid strategic vision.’<br />
@bropo: ‘Only if u walk away. RT @InsuranceIR: IMHO giving specific guidance leads to &#8220;lazy&#8221; investors who lack insight into biz drivers.’<br />
@InsuranceIR: ‘Vision should be in 10-K/10-Q (SEC wants it there). Permanent record!’<br />
needs to connect the dots as much as possible.’<br />
@irwebreport: ‘Agree @InsuranceIR: IMHO, giving specific guidance often leads to &#8220;lazy&#8221; investors who lack insight into business drivers.’</p>
<p><strong>@q4websystems: Does greater sell-side coverage dictate whether a co should provide guidance?’</strong></p>
<p>@bropo: ‘Coverage or no. RT @q4websystems: Q2: does greater sell-side coverage dictate whether a co should provide guidance?<br />
@trevorheisler:’@q4websystems To the contrary, I believe that increased sell-side coverage decreases the need to provide guidance.’<br />
@bropo: ‘With upheaval, many tech cos. have gone to annual guidance on #&#8217;s. Prob if u have trad&#8217;l seasonality, frustrating 2 investors.’<br />
@DWalshIR: ‘w/out guidance, sell-side estimates can be all over the map. It also helps to attract coverage.’<br />
@q4websystems: ‘As co&#8217;s r often held to anal estimates. RT @DWalshIR: Q2: w/out guid, SS esti can b all over the map. It also helps 2 attract cover.’</p>
<p><strong>@q4websystems: ‘When (if ever) should co&#8217;s discontinue guidance? </strong></p>
<p>@robberick: ‘When it’s no longer reliable.’<br />
@DWalshIR: ‘If management&#8217;s outlook is cloudy and they are not confident, they should not give guidance.’<br />
@robberick: ‘@DWalshIR though they should explain the change in the terrain and how they&#8217;re dealing with it.’<br />
@DWalshIR: ‘@robberick right, and provide non quantitative metrics.’<br />
@bropo: ‘Not on a Q-by-Q basis: decide and stay with it.’<br />
@DWalshIR: ‘And and if ceasing guidance is part of your strategy, give investors several quarters heads up about the change.’<br />
@robberick: ‘Assume mgt/BOD gives u that kind of warning RT @bropo: Agree. RT @DWalshIR: Q2: give investors several qtrs heads up about change.’<br />
@bropo: ‘Needs to be part of strategic IR planning. Communicating Y is critical. RT @robberick: Assume mgt/BOD gives u that kind of warning.’</p>
<p><strong>@q4websystems: ‘It was suggested in the article that fin. guidance can counterbalance analyst estimates. wdyt?’</strong></p>
<p>@bropo: ‘Shouldn&#8217;t be so far off. RT @q4websystems: Q2: article suggested that fin. guidance can counterbalance analyst estimates. wdyt?<br />
@q4websystems: ‘@bropo Agree anal. estimates shldn&#8217;t b that far off. Value in speaking regularly 2 investors 2 ensure they get investment prop.’<br />
@stefanpetter: ‘Helping analysts and investors build a deep understanding of the drivers of the business is more important .’<br />
@canicoll: ‘Hi All, @bropo, I would listen to Fin Guidance IF it was consistent over time, vs analyst estimates if they were inconsistent.’<br />
@q4websystems: ‘@canicoll consistency definitely important.’<br />
@bropo: ‘Mgt death by inconsistence! RT @canicoll: would listen to Guidance IF it was consistent OT vs analyst est if they were inconsistent.’<br />
@irwebreport: ‘Analysts who are out of sync with consensus either become Heroes or unemployed. Let market sort them out.’<br />
@bropo: ‘And mgt out of synch have same fate. RT @irwebreport: Q2 Analysts out of sync with consensus either become Heroes or unemployed.’<br />
@bropo: ‘For guidance to be completely off means mgt is out of sync with their biz/industry. Def. shd pull back on industry confusion.’<br />
@canicoll: ‘@bropo &#8211; Out of Sync: agreed, or blind to sales channel, customer conditions. Both are &#8220;bad&#8221;. ‘<br />
@bropo: Very very bad! RT @canicoll: @bropo &#8211; Out of Sync: agreed, or blind to sales channel, customer conditions. Both are &#8220;bad&#8221;.</p>
<p><strong>Don’t forget to join us every Thursday @ 11:00 a.m. EDT. In the meantime, if you have any questions you’d like to submit for an upcoming #irchat, DM  @q4websystems or email sherylj@q4websystems.com.</strong></p>


<p>Related posts:<ol><li><a href='http://www.q4blog.com/2010/11/05/irchat-recap-implications-of-posting-slide-deck-before-earnings-call-recommended-iro-reading-annual-reports/' rel='bookmark' title='Permanent Link: #irchat Recap: Implications of posting slide deck before earnings call, recommended IRO reading &#038; Annual Reports'>#irchat Recap: Implications of posting slide deck before earnings call, recommended IRO reading &#038; Annual Reports</a> <small>This week we deliberated about the practice of posting earnings...</small></li><li><a href='http://www.q4blog.com/2010/10/28/irchat-october-28-recap-microsoft%e2%80%99s-move-to-website-disclosure-merits-of-ir-blogs/' rel='bookmark' title='Permanent Link: #irchat: October 28 Recap: Microsoft’s Move to Website Disclosure &#038; Merits of IR Blogs'>#irchat: October 28 Recap: Microsoft’s Move to Website Disclosure &#038; Merits of IR Blogs</a> <small>The discussion during #irchat this week was based on Microsoft’s...</small></li><li><a href='http://www.q4blog.com/2010/10/22/irchat-october-21-recap-boardshareholder-engagement-communicating-with-shareholders-in-the-upcoming-proxy-season/' rel='bookmark' title='Permanent Link: #irchat: October 21 Recap: Board/Shareholder Engagement &#038; Communicating with Shareholders in the Upcoming Proxy Season'>#irchat: October 21 Recap: Board/Shareholder Engagement &#038; Communicating with Shareholders in the Upcoming Proxy Season</a> <small>I received a lot of gratitude for transcribing last week’s...</small></li></ol></p>
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		<item>
		<title>CSR is a big word&#8230;</title>
		<link>http://www.q4blog.com/2008/01/20/csr-is-a-big-word/</link>
		<comments>http://www.q4blog.com/2008/01/20/csr-is-a-big-word/#comments</comments>
		<pubDate>Mon, 21 Jan 2008 03:21:21 +0000</pubDate>
		<dc:creator>Darrell Heaps</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[Reporting]]></category>
		<category><![CDATA[XBRL]]></category>

		<guid isPermaLink="false">http://www.q4blog.com/2008/01/20/csr-is-a-big-word/</guid>
		<description><![CDATA[CSR is a big word and seems to attract attention from many aspects. 
Unfortunately, recent survey results suggest many US companies are not going to impliment such a policy this year either.  This news is from a slightly different perspective than I&#8217;m used to reading it from, being an HR based company &#8211; but CSR covers a lot of ground and there&#8217;s room for everyone.
I think I like the perspective of this opinion bit - that CSR comes from community and government enforcement.  Waiting for businesses to change on their own will take too much ...


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			<content:encoded><![CDATA[<p>CSR is a big word and seems to attract attention from many aspects. </p>
<p>Unfortunately, recent <a href="http://www.businesswire.com/portal/site/home/index.jsp?epi_menuItemID=887566059a3aedb6efaaa9e27a808a0c&#038;ndmViewId=news_view&#038;ndmConfigId=1000108&#038;newsId=20080116005769&#038;newsLang=en" target="_blank">survey results</a> suggest many US companies are not going to impliment such a policy this year either.  This news is from a slightly different perspective than I&#8217;m used to reading it from, being an HR based company &#8211; but CSR covers a lot of ground and there&#8217;s room for everyone.</p>
<p>I think I like the perspective of <a href="http://www.accountability-central.com/single-view-default/single-view-lexis-nexis/article/how-good-should-your-business-be-ethical-capitalism/?tx_ttnews%5BbackPid%5D=1&#038;cHash=7a96699cb9">this opinion bit</a> - that CSR comes from community and government enforcement.  Waiting for businesses to change on their own will take too much time&#8230;</p>
<p>I think what makes CSR that much harder is that it&#8217;s so hard to measure, in terms that mean the right things to the right people, anyhow.  There are <a href="http://www.globalreporting.org/Home">guidelines available</a> &#8211; and a place to read <a href="http://www.corporateregister.com/">the reports</a> - but I still haven&#8217;t found a good way to reflect on them as a group, yet.</p>


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